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Welcome to Sing2Learn.com

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Sing2Learn FAQ



How did Sing2Learn begin?
After coming to the U.S. over twenty years ago, our CEO, Anthony Chang, struggled to learn English. He later discovered the easiest way to learn a new language when his daughter, Christina, learned to speak Chinese in less than four months and his niece, Mimi, sang through 50 states in less than thirty seconds. How did they do this? Simple: they learned by singing.
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How do it work?

After your lesson at our Learning Center,

I.  You can continue to learn your language of choice on your drive home by listening to our CDs in your car.

II. While at home, even if your parents are not fluent in the language you are learning, our DVDs will help you prepare and review the current

    lessons.

III. Furthermore, when on vacation, you can bring the combo package along with you.

The combo package includes DVDs, CDs, and a handbooks, all weighing less than a pound.

So regardless of the time and place, you are surrounded by a strong and supportive learning environment.
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Why Sing2Learn is special?

 I.We have the strongest foundation.

          A. We believe in the power of singing; Learn Languages by Singing is the most natural, fun and effective way to learn languages.

          B. We have a complete product line from toddler to college, with a total of 7 age groups and more than 630 songs in 3 languages.

          C. We have a variety of products: DVDs, CDs, handbooks, textbooks, workbooks, teacher's manuals, etc.

          D. Our book The Best Way 2 Learn Foreign Languages, won the Mom's Choice Award in the Self-Improvement Category.

II. In order to enhance our foundation we combine Western creativity, which focuses on inspiration, and Eastern philosophy, which focuses on

    education.  

III.This is how we create the best supportive learning system.
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How to open WinRAR files?
Please click this downland link and get more detail information.
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How do I register?
That's alright, we know that there are a number of sites that seem confusing when it comes to registering.
At the top right of every page on this site, there is a link "Log In" or "My account". Click on either and you will be redirected to the login page. Since you are creating an account, you will click on the "Create an Account" link a little to the left. Once you click on this link, you will be directed to a page with a list of empty fields. Once you fill out these fields, click the "Submit" button at the right. If you are worried about the information you give, don't fret! Sing2learn is very careful about our visitors' privacy. (see our Privacy Policy )
Ta-Da! You are now one of the many members of sing2learn's website!
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What if I forgot my password?
Don't panic. There is a link to the right of the "Create an account" link called "Forgot Your Password?". Click on that link and enter the email address you provided when you registered. This will forward a link to your email so you can reset a new password.
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Can I change my order once I have submitted it?
Unfortunately, there is nothing you can do but contact us. If the account has already been charged than the only option is to cancel the order.
Be careful next time and check the confirmation screen, making sure all the information is correct.
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How do I change my password?
Want to increase your security?
At the top-right of the page, click on the link "My Account". Under the "Contact Information" category the last option is "Change Password". Click on this link and you will be sent to a page where you enter your current password, then the new password you want, and confirm the new password. Click "Submit" at the bottom and you now have a new password.
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How do I change my billing/shipping/email address?
Moving shouldn't be any harder than it already is, so we make changing addresses easy.
At the top-right of the page, click on "My Account", login if you already haven't. The bottom option on this screen is "Address Book". If you click on the link to the right "Manage Addresses", you can change your billing and shipping address.
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Can I see what I've ordered with sing2learn in the past?
Yes! All that information, including order number, price, etc., is very easy to reach.
At the top-right of the page, click "My Account". On the left there is a list of options, the fourth one down being "My Orders". This link will forward you to all your previous and present orders with us. Clicking any of the Order Numbers will send you to a page that gives you all the information about that order.
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I've got stuff in my shopping cart, but how do I check out?
Glad you found something you like. We'll try to make this process as painless and quick as possible.
If you would like to look at what you have in your cart, click "My Cart" at the top-right of the page. Here you can also change anything about your orders, i.e. quantity, remove items, etc. From there you enter your country, state, and zip code in the "Estimate Shipping and Tax" field and clicking the "Get a Quote" button. When the page reloads, you will be able to see the different shipping options and by bubbling one of the options and clicking "Update Total" you will get a full estimated total price. If you have any coupons, you can add them in the "Discount Codes" field and clicking "Apply Coupon". Note: this information is for an estimate only, you will have to enter this information again during the checkout process.
Forget something? At the bottom of your shopping cart list there is a "Continue Shopping" button. Clicking this will send you back to the product line, allowing to add that last item on your shopping cart. You may also click "Checkout" in the top-right and go straight to the checkout without reviewing your orders.
After clicking "Proceed to Checkout" you will be sent to the information page, where you will fill out your shipping/billing address and your email. You may also use paypal to make checking out an even easier and quick process! When your done with that, click the "Continue" button at the lower right corner. The page will refresh and you will choose a shipping method. Then you choose whether you want to use your credit card or paypal account. If you choose credit card you will be prompted to fill out the credit card information. If you choose to use your paypal account, you will be redirected to the paypal page to use your information there.
After clicking "Continue" the page will reload and you will have a full review of your order, showing you the total price, shipping method, etc. We recommend that you print this page for your reference.
You will be getting your package as promptly as possible. Don't forget to leave feedback about our products and be sure to shop with us again!
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How will I keep track of my order with sing2learn?
First, we will keep you updated on its progress through email. We will let you know as soon as it is shipped, and when it is, we will forward the tracking number to you if you don't already have it. Also, see our Shipping policy for more information.
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Does sing2learn accept phone, fax, email, or 'snail mail' orders?
Fortunately we do.
If you have internet access it is easiest if you order via our website. So email orders are unnecessary since you can make a shopping cart and check out with the website's tools.
Phone, fax and "snail" mail orders can be done if you give sing2learn the information we need to fill out an order form. If you order through one of these methods it would be much appreciated if you give us an easy way to contact you, i.e. a cell phone number. Again, however, it is simplest if you just login to www.sing2learn.com and make an order there.
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What kinds of payment methods does sing2learn accept?
We try to make as much range for payment methods as possible for our customer's convenience.
Right now we accept these payment for online purchases:
  • MasterCard
  • Visa
  • Discover
  • American Express
  • For other types of purchases, i.e. 'snail mail', see "Does sing2learn accept phone, fax, email, or 'snail mail' orders?" FAQ or please contact us.
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    About how long will my order take to get to me?
    We try to get all of our orders out as soon as possible.
    It will generally take one to two business days for the order to be processed by us. Your shipping time will be estimated according to your shipping method on your order. The amount of time it takes to be delivered will also depend on your location and distance from our home office.
    Also, see our Shipping policy for more information.
    If you feel it is taking too long for your order to get to you, please fell free to contact us.
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    Is the sing2learn.com website secure?
    Absolutely. All information submitted to us is secure and protected, online and offline.
    Whenever sensitive information is given to us during an order (like a credit card number) that information is encrypted, only allowing two parties to view it (sing2learn and you).
    If you want to learn more, view our Privacy Policy. Also see our Terms and Conditions for more information.
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    Can I combine multiple orders so I can save on shipping?
    Unfortunately, once an order is submitted, there is nothing you can do personally. If you contact us immediately we may be able to cancel the orders so that you can reorder everything you wanted at once.
    Please understand that there is nothing we can do once the order has been scanned by our warehouse.
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    What kind of products are sold on sing2learn.com?
    All of our product are 100% singable, learnable, and original. We teach languages through the power of music, making the language easy to learn, easy to memorize, and enjoyable for any age!
    The products sold on singlearn.com are available in both hard-copy versions and soft-copy (downloadable) version of our merchandise. These include DVD's, CD's, booklets, mp3's, and mp4's with lyrics and vocabulary, textbooks and workbooks for more in-depth learning and practice, and even teacher-edition textbooks so that our fun method of learning can be integrated to the classroom.
    If you would like to learn more about Sing2Learn and our products feel free to look at our About Us page.
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    How many products can I buy at a time?
    That all depends on you!
    Our shopping cart can never get full and we can ship out as much as you want as long as it is still in stock.
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    What if my item is not what I ordered? What if it is broken? What if I never receive it?
    We always double-check our merchandise before it is ever shipped to you in order to minimize faulty products, bad packaging, incorrect shipment information, or anything of the like. However, if you find yourself in one of these unfortunate predicaments, please contact us as early as possible. In the situation of a return of the product you received, please see our Return and Refund policy and our Shipping policy for more information. If it is proven that there was a mistake on our half, we will be more than happy to reimburse you.
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